Ehsaas 8171 Helpline & Complaint Center
The Ehsaas 8171 Helpline & Complaint Center or BISP continues to provide vital monetary support to millions of deserving families in all regions of Pakistan. During the June-July 2025 cycle, eligible beneficiaries are receiving their quarterly Kafalat Program payment of Rs. 13,500. With the program being so comprehensive in its distribution, it’s unavoidable that many will experience issues as it pertains to payment delays, no SMS sent, blocked CNIC, or issues with biometric verification.
If you are one of the beneficiaries having payment issues or have difficulty confirming your eligibility, don’t be alarmed. The government has ensured that the complaint and support process is not only simpler, safer, and more accessible, whether you have access to the internet or not; you can register your complaint and request help through several official channels.
Who Can File a Complaint?
You can file a complaint if you’re a registered BISP beneficiary and facing any of the following issues:
- Didn’t receive the Rs. 13,500 payment
- No SMS received from 8171
- Biometric verification failure
- CNIC blocked or expired
- Mistreatment at a payment center
Do your Dynamic Survey Now and Register for Ehsaas Program
Check Your Eligibility Before Complaining
Before filing a complaint, Ehsaas 8171 Helpline it’s important to confirm whether you’re eligible for the current payment cycle.
8171 ShopsPay Clusters Reopening – Complete Details Inside
Here’s how to check your eligibility via SMS:
- Open your mobile phone’s messaging app
- Fill in your CNIC (13 digits only), avoiding spaces or dashes.
- Send it to 8171
- Wait for a reply confirming your status
If you’re found eligible but haven’t received payment or the SMS, you can move forward with complaining.
How to File a Complaint – Step-by-Step Guide
1. Visit a BISP Tehsil Office
If you’d rather receive assistance in person, stop by your closest BISP Tehsil Office. Offices are available in every district.
- Original CNIC
- A mobile phone (if possible)
- Any other documents, if requested
- Check your payment status
- Verify CNIC status and eligibility
- Explain why your payment is delayed or blocked
- Guide you through steps like updating CNIC or redoing biometric verification
2. File a Complaint at a BISP Camp/Payment Center
If you’re already at a payment center and facing issues such as:
- Biometric mismatch
- No cash available
- Payment not found
- Disrespectful behavior from staff or agents
- Find the on-site BISP supervisor
- Share your CNIC, name, and complaint
- Ask for a complaint slip or for tracking token
BISP also has field monitors available at most centers to help handle these situations quickly.
3. Call the BISP Helpline
Can’t visit an office? No problem. Call the official helpline, especially useful for:
- Elderly or disabled beneficiaries
- People living in remote or hard-to-reach areas
BISP Helpline Numbers (June–July 2025)
- 0800-26477 (Toll-Free across Pakistan)
- 051-9246326 (Direct line to BISP Head Office, Islamabad)
Support is available in Urdu and regional languages from Monday to Saturday.
4. File a Complaint Online (If You Have Internet Access)
If you can go online, you can file your complaint at the official website: bisp.gov.pk
Steps:
- Go to the “Grievance Redressal” or “Complaint” section
- Fill in your CNIC, describe the issue clearly, and provide a contact number
- Submit and save your complaint reference number for tracking
Common Issues & How to Fix Them
| Problem | What to Do |
| No SMS from 8171 | Check CNIC validity. Try SMS again using your SIM. |
| Payment marked “issued” but not received | Visit your assigned payment center with your CNIC. |
| Biometric verification failed | Go to the Tehsil office for manual verification. |
| CNIC expired or blocked | Renew through NADRA, then revisit the Tehsil office. |
Important Tips for Submitting a Complaint
To make sure your complaint is processed quickly and correctly:
- When sending an SMS to 8171, the SIM card must be registered to your CNIC.
- Always keep your original CNIC on hand when going to any office or payment venue.
- Don’t trust middlemen, never share your CNIC or payment details with strangers.
- Keep your complaint slip or reference number safe for follow-up.
- Stay updated by checking SMS responses or calling the helpline again if needed.
Where to Get Help – Office Locations
For face-to-face assistance, visit any of the following locations:
- Available in all districts of Pakistan, BISP Tehsil Offices provide services locally.
- BISP Head Office F-Block, Pak Secretariat, Islamabad
FAQs
Q1: What is the official helpline number for BISP?
0800-26477 (Toll-Free) or 051-9246326 (Direct Head Office)
Q2: Can I file a complaint online?
You can go to https://bisp.gov.pk and visit the “Complaint” section.
Q3: How do I report problems at a payment center?
You can either speak to the BISP supervisor on site or contact the helpline immediately.